The Greater Baltimore Medical Center faced significant debt issues in its oncology department, primarily from patients unable to afford chemotherapy. To address this, they partnered with Q Consulting Support Services, which helped provide financial advocacy through copay cards and grants, easing patients’ burdens.

This partnership reduced bad debt by 70% in just six months, saving GBMC over $1 million. Patients reported less financial stress, leading to improved satisfaction. The program continues to offer lasting benefits by ensuring patients receive necessary treatment without overwhelming debt.