Inclusive healthcare: elderly woman in wheelchair smiling with nurse in clinic lobby
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BlogbyJason Kamara

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    • demonstrate success across various communities.
    • Two case studies:
      1. HealthPartners in Minnesota
        • Developed a diabetes education program specifically for the local Ethiopian community.
        • It incorporated traditional Ethiopian meals and respected cultural practices.
        • The results were better patient engagement and improved clinical outcomes.
      2. Aetna
        • Launched a targeted asthma program for African American and Hispanic Medicaid members with higher rates of emergency room visits.
        • Used culturally appropriate educational materials, specialized disease management, and home environmental assessments.
  2. Community Health Worker (CHW) model
    • one of the most effective strategies for bridging trust gaps
    • studies show CHW programs improve chronic disease management, increase use of preventive services, and reduce unnecessary hospitalizations.
    • effectively navigate cultural nuances and build authentic connections.
    • are trusted members of their communities who share similar backgrounds with the patients they serve
    • Case study:
      1. One CHW-led intervention addressed families’ social needs in pediatric clinics
      2. reduced risk of hospitalization by 69% for children over 12 months.
  3. Technology solutions
    • Are expanding access to inclusive care.
    • Telehealth can overcome transportation barriers.
    • Apps with multiple language options and accessibility features can make health information more widely available.
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    1. Secure leadership commitment
    2. Establish governance structures
    3. Improve demographic data collection
  2. Intermediate Phase
    1. Stratify key measures
    2. Develop equity dashboards
    3. Launch targeted interventions
  3. Advanced Phase
    1. Integrate equity metrics into all standard dashboards
    2. Link progress to incentives
    3. Build robust community partnerships

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